Refund policy

Returns & Exchanges

Because our products are personalized and made specifically for you, we do not accept returns or exchanges due to change of mind, incorrect names submitted by the customer, or other customer ordering errors.

Order Cancellations

Orders may be canceled within 15 minutes of purchase. After 15 minutes, cancellations or changes cannot be accepted because we begin preparing your personalized order.

Please carefully review all names, spelling, colors, charms, and other personalization details before submitting your order.

Damaged or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered due to an error on our part, please contact us within 3 days of delivery at 1004wishesco@gmail.com.

Please include your order number and photos showing the issue. We will review the request and, when appropriate, provide a replacement or refund.

Please Note

Because each item is handmade and personalized, slight variations in color, placement, beads, charms, or appearance may occur. These small variations are part of the handmade nature of our products and are not considered defects.

Thank you for shopping with 1004 Wishes!